LuckVM Privacy Policy

1. Information We Collect

• 1.1 Account Registration Information: When you register a LuckVM account, we collect basic information including, but not limited to, your name/company name, email address, contact phone number, login password, and country/region of residence.
• 1.2 Identity Verification Information (KYC): In compliance with local laws of specific data center locations or domain registry requirements, we may require you to provide identity verification documents. This may include scanned copies of government-issued IDs, business licenses, passports, or other legal identification.
• 1.3 Payment and Transaction Information: When you purchase our services, we collect your order details, billing address, and payment history. Please note: We do not directly store your full credit card numbers. All payments are processed securely through trusted third-party payment gateways (e.g., PayPal, Stripe, Alipay).
• 1.4 Service Logs and Usage Data: When you visit our website or use our APIs, our systems automatically record your IP address, browser type, operating system version, access times, page views, and network request logs. This information is primarily used for security risk control, defending against network attacks, and optimizing user experience.

2. Special Declaration on Cloud Business Data (Core Distinction)

• Your Cloud Business Data refers to the data, applications, website code, or databases that you upload, store, run, or process on the cloud servers or bare metal servers provided by LuckVM.
• Our Solemn Commitment: Your Cloud Business Data belongs entirely to you or your enterprise. LuckVM will never access, view, modify, or use your cloud business data without your explicit authorization or a mandatory legal requirement.

3. How We Use Your Information

• 3.1 Provision and Maintenance of Services: To provision your cloud servers, process domain registration requests, fulfill orders, and provide technical support.
• 3.2 Security and Risk Control: To monitor and detect fraudulent activities, prevent hacker attacks (such as DDoS monitoring), and ensure the security of our network and underlying hardware.
• 3.3 Customer Communication: To send you billing notices, service expiration reminders, system maintenance announcements, and security alerts.
• 3.4 Legal Compliance: To fulfill obligations required by applicable laws and regulations (such as real-name registration for domains and anti-money laundering regulations).

4. How We Share and Disclose Your Information

• 4.1 Domain Registries and ICANN: When you register a domain name, we are contractually required to submit your domain registration information (WHOIS data) to the relevant Top-Level Domain (TLD) registries and ICANN.
• 4.2 Third-Party Service Providers: We may share necessary business data with trusted third parties (such as payment processors and email delivery platforms) to assist us in providing our services. These third parties are bound by strict confidentiality agreements and are only permitted to process data within the scope of our authorization.
• 4.3 Legal and Law Enforcement Requirements: If we receive a legally binding request (such as a court subpoena or search warrant) from judicial or law enforcement authorities requiring us to cooperate with an investigation or provide specific data, we are legally obligated to comply.

5. Cookies and Tracking Technologies

• Keep you logged into your account;
• Remember your language preferences and personalized settings;
• Analyze website traffic to improve our website structure.

6. How We Protect Your Information

• Data Encryption: We use SSL/TLS encryption technology to protect your data during network transmission.
• Access Control: We enforce strict permission controls for our internal employees. Only authorized staff who need to access your account information for troubleshooting or service provisioning are permitted to do so, and they are bound by non-disclosure agreements.
• Security Defenses: We deploy firewalls, intrusion detection systems, and other technical measures to prevent data breaches, destruction, or loss.

7. Data Storage and Cross-Border Transfers

8. Your Rights

• Right to Access and Correct: You can log into the LuckVM console at any time to view and modify your basic account information.
• Right to Erasure (Account Cancellation): If you no longer wish to use our services, you can submit a support ticket to request account cancellation and the deletion of your personal data (unless laws require us to retain specific transaction records for archiving).
• Right to Opt-Out: You have the right to unsubscribe from our marketing emails at any time.

9. Updates to this Privacy Policy

10. Contact Us

• Privacy and Compliance Matters: abuse@luckvm.com
• Customer Service and Support: sales@luckvm.com
• Official Website: www.luckvm.com