What certifications do your data centers hold?
Our data centers maintain Tier III+ certification with ISO 27001, SOC 2 Type II, and PCI DSS compliance. Facilities feature N+1 redundant power (UPS + diesel generators), multi-homed BGP connectivity to Tier 1 carriers, 24/7 security monitoring with biometric access, and advanced fire suppression systems. We guarantee 99.95% uptime SLA with automated monitoring and failover.
How does your pricing compare? Are there hidden fees?
Our pricing is transparent and all-inclusive: compute resources, bandwidth (unmetered on most plans), DDoS protection (10Gbps baseline), and OS licenses (Linux free, Windows extra). No hidden fees for traffic overages or support tickets. Optional add-ons are clearly marked: additional snapshots, premium DDoS protection (100Gbps+), managed services. Volume discounts available for 10+ servers or annual prepayment (up to 20% off).
Can I automate deployments with API or CLI tools?
Yes. Our RESTful API supports full lifecycle management: provision, resize, snapshot, monitor, and terminate instances programmatically. OAuth 2.0 authentication with role-based access control. We provide official SDKs for Python, Node.js, Go, and PHP, plus Terraform provider for infrastructure-as-code workflows. Rate limits: 1000 requests/hour (upgradable for enterprise). Documentation includes OpenAPI spec and code examples.
What network performance can I expect for APAC and global traffic?
Hong Kong: <10ms to mainland China via CN2 GIA, <30ms to Tokyo/Singapore/Taiwan, premium Tier 1 BGP. Japan: <50ms to China, <5ms within APAC, IIJ/NTT/KDDI peering. USA: <50ms to EU/Americas, 10Gbps uplinks, unmetered bandwidth. All locations include IPv4 + IPv6, DDoS mitigation, and BGP anycast DNS. Enterprise customers can request private cross-connects or SD-WAN integration.
How do you handle compliance for regulated industries?
We support GDPR, HIPAA, PCI DSS, and regional data protection laws (Hong Kong PDPO, APAC privacy frameworks). Data Processing Agreements (DPA) available on request. You control data residency—choose where data is stored and processed. Features: encryption at rest (AES-256), in-transit (TLS 1.3), audit logging, SOC 2 Type II reports, annual penetration testing. Compliance team available for pre-sales consultation.
What backup and disaster recovery options are available?
Automated snapshots with configurable schedules (hourly/daily/weekly), retention up to 90 days. Snapshots are incremental and stored in geo-redundant object storage. Cross-region replication for DR (RPO <1 hour, RTO <30 minutes). Enterprise customers can architect active-active or hot-standby topologies with our private networking and load balancers. All storage uses RAID 10 + enterprise NVMe SSDs for hardware fault tolerance.
What level of support do you provide and in what languages?
Standard: 24/7/365 ticket support in English and Chinese, <2 hour response for critical issues. Premium: 15-minute SLA, phone/chat access, dedicated account manager, architectural guidance. Enterprise: custom SLA, on-site visits, quarterly business reviews. Support scope: infrastructure troubleshooting, OS guidance, security best practices, performance tuning. Managed services available for application-level support and DevOps assistance.
Can I migrate existing workloads? Do you provide migration assistance?
Yes. We support multiple migration paths: 1) API-driven migration for cloud-to-cloud transfers; 2) Direct upload of VM images (QCOW2, VMDK, VHD); 3) Physical-to-virtual (P2V) conversion; 4) Live migration with minimal downtime using replication tools. Free migration assessment and planning for enterprise customers. Our team can assist with database migrations, application replatforming, and DNS cutover strategies.